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Once endorsed and submitted to the Academic Registry (ARO), grades are released to students via the Student Information System not later than the following working day.
Students who consider that a mistake has been made in the process of calculating or determining a grade for a course may apply for a review of the grade to the Head of the course-offering department/unit in writing within ten working days from the day on which grades are released. A fee is applied.
The application should include the following information:
Students should be warned that a grade review might lead to a lower grade being assigned. If a review request is accepted, the Head will arrange for the review within fifteen working days after the release of the grade and the fee will be refunded if the review results in a change of grade.
Requests for review of course grades should normally be resolved at the Department/unit level. Students who wish to appeal against the decision of the department/unit must do so in writing to the School Dean/AIS Dean within ten working days of receiving the decision, stating the grounds for the appeal. Appeals shall generally be considered only on the basis of procedural irregularity and/or new evidence, accompanied by a justification for the failure to submit this evidence to the Head of department during the initial stage of grade review.
Upon receipt of the written appeal, the Dean will determine whether or not a further review of the grade should be granted and how the review would be conducted. The Dean’s decision is final.
Faculty, Heads, and Deans should exercise caution when considering changing a grade where no clerical error has been identified. There must be clear grounds for changing a grade where no error has occurred. It is strongly recommended that a detailed record is retained for ALL requests for grade review/appeal, whether or not the grade ultimately was changed, to safeguard the integrity of the process, and to avoid accusations of unfairness and a lack of transparency.
Additional information on grade review and student appeals is provided in the Academic Regulations Governing Undergraduate Studies (7.6) and the Academic Regulations Governing Postgraduate Studies (7.5).